Manage Client Feedback
When it comes time for feedback, many agencies and clients feel like they are bracing for a fight. The client may feel that the agency team will push back instead of just doing what they are asked to do. The agency team is not intending to appear inflexible, however, when a high-performing team under tight timelines has to move swiftly, their tone and approach can use some polishing.
Manage Client Feedback will include activities designed to help participants gain self awareness and insight in managing client feedback. Additionally, participants will learn how to engage in a constructive conflict conversation while maintaining a positive tone to ensure everyone’s point of view is respectfully heard.
As a result, the team will be better prepared to respond to client feedback with a positive tone; helping foster good working relationships.
What You Will Learn
Self Awareness
How to become more aware of your what you do, what you say, and how you say it. Understanding the impact your behavior has on how others perceive you.
Understand Intent
How to secure clarity of understanding and listen intently to build something better together.
Set the Tone
How to nurture partnership through appropriate tone and language when a client is providing feedback. Adjusting your approach to communicate in a way that drives successful interactions.
Deliver
How to demonstrate your critical thinking as part of the revisions to support your recommendation.
Length
60 min presentation
or 3 hour workshop
Format
Presentation for up to 25 participants
Workshop for up to 10 participants
Audience
Managers, Directors, VPs
Category
Listen